South Central Public Health Partnership

Can I get college credit for taking your courses?

Q: I'm having trouble viewing a Tegrity lecture.
I'm having trouble viewing a Tegrity lecture.

A: We have found that some of our older Tegrity courses don’t work with the newest version of Java (7.0). If it’s possible, we recommend reverting back to Java 6.0 to be able to see the video. We are working on a better solution to this in the future and apologize for any inconvenience this may cause.

Q: What video player do I need to view a lecture?
What video player do I need to view a lecture?

A: Our courses use either Real Player or Windows Media Player. Real Player does not come pre-installed on computers but it can be downloaded free at http://www.real.com

**You must have the most current version of RealPlayer to run the lectures.

Q: Nothing happens when I click on a module
When I click on a module, nothing comes up. What's wrong?

A: All courses launch in a new window. If you have a pop-up blocker, this may prevent the window from opening. The pop-up blocker can be temporarily disabled by pressing and holding the "Ctrl" key while clicking on the link.

Q: Who do I contact with technical problems or questions?
Who do I contact with technical problems or questions?

A: If you have any technical problems, contact the LMS administrator at trdirect@tulane.edu

Q: Where do I find my username & password?
Where do I find my username & password?

A: Your username and password are the ones you supplied when you filled out the registration form. If you do not remember them, please e-mail the system administrator at trdirect@tulane.edu to have your password reset. If you accessed a course from TRAIN, ADPH, LAVA, or NYSDOH, you first need to log on to that site to access the course, you should be logged in automatically when you are transferred to our site, no password is required.

Q: What is a Certificate Program?
What is a Certificate Program?

A: The Certificate Program is a process where you will complete a series of courses in a particular subject or focus area resulting in a completion certificate.

Q: How do I complete a Certificate Program
How do I complete a Certificate Program?

A: In order to complete a certificate program, you must pass all of the courses in the curriculum with a score of 70% or greater. If you should fail one of the courses, it will be marked on the transcript of the program, but you will not receive a certificate until you pass all of the courses. Therefore, if you do fail a course, you must re-register for it. Certificates will be sent out via e-mail once a month.

Q: I didn't pass a course in the Certificate Program, how can I take it again?
I didn't pass a course in the Certificate Program, how can I take it again?

A: When you log in, at the top click on Course Offerings --> at the top enter the course name in the Search Courses box --> click Go --> in the main part of the screen it will return the courses with the matching words --> click on the link --> click on the enroll button --> another screen will ask if you would like to re-enroll in this course --> click yes

Q: Do I get a certificate for taking this course?
Do I get a certificate for taking this course?

A: Yes. To obtain a certificate of completion for this course you must pass the quiz with a 70% or higher. Once you pass the course, the certificate of completion will be available to download from your transcript page.

Q: Can I get CEUs for your courses?
Can I get CEUs for your courses?

A: Some of our courses offer CEUs, but not all of them. The courses that do offer them have the CEU information included in the course. To apply for CEUs for a completed course you will fill out the sign-in and evaluation form that can be downloaded from the CEU page within the course. Completed forms and a copy of your certificate of completion need to be submitted to:

Bureau of Professional and Support Services, Suite 1040
Alabama Department of Public Health
P.O. Box 303017
Montgomery, AL 36130-3017

Q: When I launch a course it says
When I launch a course, it says "Loading" but never does. How do I fix this?

A: This is an issue with Java. To fix it you will need to un-install whatever Java you currently have on your computer. Then go to http://www.java.com/en and download the newest version of Java and install it on your computer. Restart your computer then try accessing the course again. We know that some people do not have privileges to install software on their computer. You will need to contact your IT department to do this.

Q: Why can't I view my certificate?
Why can't I view my certificate?

A: Certificates are available in PDF format. They are viewable and printable using Adobe Acrobat Reader. This is a free download at http://get.adobe.com/reader/

Q: I receive a Java error message. How do I fix this?
I receive a Java error message. How do I fix this?

A: First: In Internet Explorer, go to Tools/Internet Options/Advanced tab then scroll down to the Security section and check the box next to "Allow active content to run in files on My Computer"

Second: If you don't have Java on your computer, you can go to http://www.java.com and download the latest Java file

Q: What is the Trust Tegrity message?
What is the "Trust Tegrity" message for?

A: Some viewers will be prompted with the "trust Tegrity" message box when viewing the lectures for the first time. This step is necessary in order to all the Tegrity Java components to be downloaded.

Q: I have a question that is unanswered in the FAQs. Where can I send my question?
I have a question that is unanswered in the FAQs. Where can I send my question?

A: Send an email to the LMS Administrator at trdirect@tulane.edu

Q: How do I find courses that offer CEUs?
How do I find courses that offer CEUs?

A: Go to Course Offerings and enter CEU in the search box. In the course descriptions for the results it will tell you what kind and how many CEUs are offered for each course.

Q: How much does it cost to take your courses?
How much does it cost to take your courses?

A: We are funded by two grants that allow us to offer our courses free of charge.

Q: Can anyone take your courses?
Can anyone take your courses?

A: Yes, our courses are available to anyone who is interested.

Q: I received an email after I registered, but I still can’t log in.
I received an email after I registered, but I still can’t log in.

A: The email you received is an automated email from our system. It will take one business day before your account is approved. You will receive a second email from our LMS administrator when this has happened.

Q: I completed all of the courses in the certificate program, when will I get my certificate?
I completed all of the courses in the certificate program, when will I get my certificate?

A: Certificates are sent out at the beginning of each month for the previous month’s completions. These will be sent out via email.

Q: I took a course through TRAIN and it’s not showing as completed.
I took a course through TRAIN and it’s not showing as completed.

A: If your course isn’t posting to your TRAIN transcript, contact the LMS administrator at trdirect@tulane.edu and they will be able to mark this complete for you.

Q: I took a course through TRAIN but I don’t see my certificate in my transcript.
I took a course through TRAIN but I don’t see my certificate in my transcript.

A: All certificates of completion are located on our site as opposed to the TRAIN site. To get your certificate you will first need to log into TRAIN, click on My Learning and then click on the course title. Once it transfers you to our site, you will click on Transcripts on the left hand side. From this page you will be able to print or download your certificate.

Q: Can I get college credit for taking your courses?
Can I get college credit for taking your courses?

A: We do not offer academic credit for any of our courses. However, some of our courses do offer CEUs.