I'm having trouble viewing a Tegrity lecture.
What video player do I need to view a lecture?
Nothing happens when I click on a module
Who do I contact with technical problems or questions?
When I launch a course it says
Why can't I view my certificate?
I receive a Java error message. How do I fix this?
What is the Trust Tegrity message?
I took a course through TRAIN and it’s not showing as completed.
I took a course through TRAIN but I don’t see my certificate in my transcript.
Q: I'm having trouble viewing a Tegrity lecture.
I'm having trouble viewing a Tegrity lecture.
A:
We have found that some of our older Tegrity courses don’t work with the newest version of Java (7.0). If it’s possible, we recommend reverting back to Java 6.0 to be able to see the video. We are working on a better solution to this in the future and apologize for any inconvenience this may cause.
Q: What video player do I need to view a lecture?
What video player do I need to view a lecture?
A:
Our courses use either Real Player or Windows Media Player. Real Player does not come pre-installed on computers but it can be downloaded free at http://www.real.com
**You must have the most current version of RealPlayer to run the lectures.
Q: Nothing happens when I click on a module
When I click on a module, nothing comes up. What's wrong?
A:
All courses launch in a new window. If you have a pop-up blocker, this may prevent the window from opening. The pop-up blocker can be temporarily disabled by pressing and holding the "Ctrl" key while clicking on the link.
Q: Who do I contact with technical problems or questions?
Who do I contact with technical problems or questions?
A:
If you have any technical problems, contact the LMS administrator at trdirect@tulane.edu
Q: When I launch a course it says
When I launch a course, it says "Loading" but never does. How do I fix this?
A:
This is an issue with Java. To fix it you will need to un-install whatever Java you currently have on your computer. Then go to http://www.java.com/en and download the newest version of Java and install it on your computer. Restart your computer then try accessing the course again. We know that some people do not have privileges to install software on their computer. You will need to contact your IT department to do this.
Q: Why can't I view my certificate?
Why can't I view my certificate?
A:
Certificates are available in PDF format. They are viewable and printable using Adobe Acrobat Reader. This is a free download at http://get.adobe.com/reader/
Q: I receive a Java error message. How do I fix this?
I receive a Java error message. How do I fix this?
A:
First: In Internet Explorer, go to Tools/Internet Options/Advanced tab then scroll down to the Security section and check the box next to "Allow active content to run in files on My Computer"
Second: If you don't have Java on your computer, you can go to http://www.java.com and download the latest Java file
Q: What is the Trust Tegrity message?
What is the "Trust Tegrity" message for?
A:
Some viewers will be prompted with the "trust Tegrity" message box when viewing the lectures for the first time. This step is necessary in order to all the Tegrity Java components to be downloaded.
Q: I took a course through TRAIN and it’s not showing as completed.
I took a course through TRAIN and it’s not showing as completed.
A:
If your course isn’t posting to your TRAIN transcript, contact the LMS administrator at trdirect@tulane.edu and they will be able to mark this complete for you.
Q: I took a course through TRAIN but I don’t see my certificate in my transcript.
I took a course through TRAIN but I don’t see my certificate in my transcript.
A:
All certificates of completion are located on our site as opposed to the TRAIN site. To get your certificate you will first need to log into TRAIN, click on My Learning and then click on the course title. Once it transfers you to our site, you will click on Transcripts on the left hand side. From this page you will be able to print or download your certificate.
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